Kinari Gold Atelier

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, request custom jewelry services, or contact us for support. This includes your name, email address, phone number, shipping address, payment information, and preferences for custom jewelry pieces.

We also automatically collect certain information about your device and usage of our website through cookies and similar technologies, including your IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including processing orders, customizing jewelry pieces, communicating with you about your orders and our services, and providing customer support.

We may also use your information to send you marketing communications about new collections, exclusive drops, and special offers, but only if you have opted in to receive such communications.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you.

We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Data Security and Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure socket layer technology, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

International Data Transfers

As we operate from Japan and serve customers worldwide, your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Marketing Communications

With your consent, we may send you promotional emails about new collections, exclusive member drops, and special offers. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Legal Compliance

We may disclose your personal information when required by law, such as in response to a court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@ontirequest.com
Phone: +81-29-875-8479
Address: 3-17-1 Futabacho, Aoi Ward, Shizuoka City, Shizuoka Prefecture 420-0041